OS X: iTunes could not contact the iPhone software update server

So, I just wanted to restore my iPhone with iTunes 11 on OS X 10.8.3. But all I got was:

iTunes could not contact the iPhone software update server because you’re not connected to the Internet.

Well, thanks iTunes for being so confident, but I was pretty sure I was connected to the Internet. So after trying several things for several minutes I found a fix. Here’s how: Open ‘System Preferences’, click ‘Network’, select your network interface and click ‘Advanced…’. Switch to the ‘Proxies’ tab and tick the box labelled ‘Auto Proxy Discovery’. Confirm with OK and enjoy your iPhone restore/update process mysteriously happen.

16 Responses to “OS X: iTunes could not contact the iPhone software update server”

  1. vle says:

    thanks man.

  2. Craig john says:

    Thanks – I never would have thought of that but it worked like a charm!!!! 😀

  3. it works says:

    Yes it works, thx

  4. Jo Jo says:

    Worked great. Thanks for posting this info.

  5. Mike says:

    Best recommendation yet. This worked and only took 1 minute to fix. Thanks.

  6. sij says:

    I had my doubts, but sure enough, it worked. thanks.

  7. Steve says:

    Thanks so much, that problem has been bugging me for weeks and this is the only place I’ve found an answer!

  8. Jim Thibodeau says:

    Thank you! I have no idea why this suddenly happened, but this saved me lots of time.

  9. Lisa says:

    Worked like a charm on my Mac (updating to IOS 8.3.)

  10. Mahin says:

    I don’t have “Auto proxy discovery” in the proxies tab to check. what do I do?

  11. Humza says:

    OMGGGGG i spent the whole day looking for a soloution and this worked. THANK YOU SOOOOO MUCCHHHH

  12. Steven says:

    This didn’t work for me – but something else did work: remove obsolete root certificates. I found that here: https://discussions.apple.com/thread/7040148

  13. Rich says:

    Genius! Thanks…

  14. ChriStina says:

    I’m sorry, I’m unclear as to where “system preferences” (the first step) is even located. Can anyone help me out?

  15. john says:

    I thought it was me and I;m not computer stupid! WORKED PERFECTLY! THANK YOU!!!!!

  16. Julie says:

    Thank you!! This has been driving me CRAZY!!!

Leave a Reply

Your Data

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

What do you want to say?